20 May 2021

a student washing their hands

Your health and safety is our number one priority and we’re continuing to closely monitor the situation.

The impact of Coronavirus is unprecedented across the UK and abroad. It’s important we work together to help stop it spreading. Please read our guidance below. 

You probably have a lot of questions at this time. Please see our FAQs below. This will be updated regularly. If you have further questions, please get in touch by emailing us.

Stay safe

As ever, we want you to stay safe, and keep others safe. Social distancing is still very important and we would encourage you to continue to keep two metres apart from anyone not in your household or support bubble where possible. We'd also encourage you to continue wearing your face covering.
We ask that you continue to follow our Covid-safe guidelines when you are in our accommodation. To make staying with us a great experience for everyone please take a moment to read the Optivo Students Resident Pledge, which we'd like you to follow. 


Please make sure you’re registered with a GP local to your accommodation. The vaccination programme has also been extended to newly arriving international students. Your GP will contact you directly to book your vaccine when it is appropriate.

Visiting from and travelling overseas

The UK introduced a simplified Covid-19 travel system on 4 October 2021. The new system is split into two categories - the red list and the rest of the world.

In addition, fully vaccinated travellers from over 50 countries also have simpler and cheaper rules to enter the UK as they will now only need to complete a pre arrival test. 

Please make sure you keep up-to-date with the guidance regarding travel on the Government website.


Health and wellbeing support

You still have access to a 24/7 counselling helpline as well as self-help courses, legal information services and debt and financial information support through our Student Assistance Programme from Endsleigh Insurance. Find out more

Repairs update

Until further notice, we will only be carrying out emergency and urgent repairs. 
  • Emergency repairs - repairs required to avoid a danger to health, a risk to the safety of residents or serious damage to buildings or residents' belongings. 
  • Urgent repairs - repairs which materially affect the comfort or convenience of the residents. 

We will continue to carry out these repairs in a Covid-secure way, following Government guidelines.

Government advice

You'll find useful information on this web page. This information changes frequently. We advise you keep a close eye on the page for up-to-date information.

Protect yourself and others

To ensure the safety of yourself, other students and staff, there are many things you can do to prevent germs spreading. We'd still encourage you to:

  • keep a distance of two metres between yourself and others who aren't in your household.
  • Avoid any large gatherings
  • Phone, text, email, video call or instant chat with friends rather than speaking to them face to face
  • Wash your hands more often – with soap and water – for at least 20 seconds, or use hand sanitiser.
  • Cough or sneeze into a tissue, then throw the tissue in the bin immediately and wash your hands
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Are you self-isolating?

In case you ever need to self-isolate it's a good idea to "buddy up" with someone so you can help each other isolate safely. Your buddy can help you get essential items and will make self isolating easier to manage.

It's also vital you call the team at your accommodation to let them know you are self-isolating. This is so we can ensure the safety of yourself, other students and staff. The contact details for each building are listed below:

Goldsmiths House  020 803 60060
Helen Graham House  020 803 60033
Ivy Hall  020 803 60066
Lucia Foster Welch  020 803 60019
Usher Hall  020 803 60006
Park House  020 803 60064
Platt and Writtle House  020 803 60065
Welkin  020 803 60062
Wood Green Hall  020 803 60061

Impact to Optivo Students

We’ll continue to keep you updated here on our website. We appreciate your patience and understanding at this difficult time.


Check our frequently asked questions section for all the latest questions about Covid-19.
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