Booking flexibility for peace of mind

Booking flexibility for peace of mind


You shouldn’t have to worry in times of uncertainty.

Whatever happens, we’re here to support you.
 
That’s why we’ve made some changes to our cancellation policy for 40 and 50 week licence agreements for the 2021/22 academic year to protect you if your stay with us is affected by Covid-19.

 

Our booking promise:

If you change your mind about staying with Optivo Students for any reason you'll have 7 days from the day you signed your licence agreement to notify us.*

 
At your request, we’ll release you from your contract, if the UK Government imposes a lockdown during your stay. You'll have 7 days from the lockdown announcement to request to be released at the end of the payment period we’re in at the time. There are three periods in total: 20 weeks starting 25 September 2021 and ending 12 February 2022; 20 weeks starting 12 Feb 2022 and ending 2 July 2022; and if you have a 50 week contract 10 weeks starting 2 July 2022 and ending 10 September 2022.*

 
We'll release you from your contract if you lose your place at your university. You'll have until 27 August 2021 to notify us with the proof you have lost your place.*

 
We'll release you from your contract if you are unable to obtain a visa. You'll have until 27 August 2021 to notify us with evidence of your visa application.*

 

*Download the full cancellation policy.

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Frequently Asked Questions

Please find more information in our Frequently Asked Questions below, and on our dedicated coronavirus information page.
 

What happens if there is another Covid-19 lockdown after my contract has started?

If there’s another UK Govenment imposed Covid-19 lockdown after you have moved in or are outside the cooling off period, you can request to be released from your licence agreement at the end of the payment period we are in at the time. The payment periods are:
  • First 20 weeks: 25th September 2021 – 12th February 2022
  • Second 20 weeks: 12th February 2022 -  2nd July 2022
  • Final 10 weeks: 2nd July 2022 – 10th September 2022 (50 week contracts only).
Any rent owed for the period, you’ll need to pay.

Residents with 50 week licence agreements will have received a weekly discount due to the longer commitment length. They will be required to make a rent top up payment so that their payments are inline with those who have 40 week licence agreements.

Download the full cancellation policy.

What happens if there isn’t another Covid-19 lockdown?

If there isn’t another UK Government imposed Covid-19 lockdown during your licence agreement, it will run as per the outlined terms.

Download the full cancellation policy.

Will I receive a refund on my first weeks rent if my place at university is withdrawn?

Yes, if your university place is withdrawn, you can request to terminate your licence agreement up until 27 August 2021. You will need to send your Optivo Students accommodation team an email and provide evidence to support your cancellation e.g. a cancellation letter from UCAS. Once this has been checked and confirmed we can issue a refund.

Download the full cancellation policy.

Will I receive a refund on my first weeks rent if I'm denied a visa?

Yes, if you've made reasonable attempts to obtain a visa and it is denied, you can request to terminate your licence agreement up until 27 August 2021. You will need to send your Optivo Students accommodation team an email and provide evidence to support your cancellation e.g. an email or letter from the visa issuing office outlining the reasons the application was denied. Once this has been checked and confirmed we can issue a refund.

Download the full cancellation policy.

Can I find someone to take over my licence agreement?

Yes, if you wish to leave your accommodation you can find a replacement tenant to take over your licence agreement. They will need to agree to pay the same weekly rate for the remainder of your existing licence agreement. It will be your responsibility to find the replacement. Once they have completed all the required actions to take over your licence agreement, you will be released.

Download the full cancellation policy.