Our Student Assistance Programme (SAP) is a professional service that offers counselling, information and support for all types of academic and personal issues. It’s available 24 hours a day, 7 days a week by calling a freephone number or via the live chat service.

The SAP is a free and confidential student and personal support service to support with personal problems that can affect your home life, academic life and general wellbeing.

Need to talk?

PAM Wellbeing, in partnership with Optivo Students, provides you with emotional and practical support for life’s pressures to maintain healthy wellbeing. 

SAP services

You can contact our helpline in a few different ways, and the service is available to you 24 hours a day, 365 days a year – we offer:

  • In the moment support via counsellors
  • Money, housing and medical information
  • Bereavement support
  • Trauma and critical incident support
  • Computerised CBT
  • Telephone, video and face-to-face counselling 

To speak to one of our helpline team, you can call us on 0808 196 3533.

 

Our health and wellbeing portal and app

If you prefer typing over talking, you can also access our live chat service via the app and portal at pam-assist.co.uk.

Meet Your Well-Being Coordinator

 

Hi, I’m Jagdeep Gulati your Well-Being Coordinator. My role is to ensure you feel supported, connected, and empowered during your time here.

Whether you’re looking for workshops, well-being resources, or simply someone to talk to, I’m here to help. From managing stress to building community, together we can find what works best for you.

You can reach me via email: studentwellbeing@southernhousing.org.uk Remember, no concern is too small—your well-being matters!

 

Need Immediate Support?

When our office is closed, we will respond to your email as soon as possible during our working hours:

Monday to Friday: 9:00 AM – 5:00 PM

If your matter is urgent, here are some resources and contacts that may help you:

  • Emergency Services: Dial 999 for immediate assistance.
  • NHS 24 (Mental Health Support): Call 111.
  • Samaritans (24/7 Support): Call 116 123 or email jo@samaritans.org.
  • Your university’s security team (if applicable)
  • Pam well-being student assistance program is a free and confidential health and well-being support line available 24 hours a day 365 days a year and available to all students staying in Southern housing accommodation: Call (0808) 196 3533

For self-help resources, you can visit or explore Mind for further support.

We appreciate your patience and will get back to you as soon as possible.

Kind regards,

The Student Wellbeing Team