Collecting belongings left in your room?

 

19 May 2020

If you've departed your accommodation because of the Covid-19 lockdown and left your belongings, you'll be keen to return to collect them. The good news is that the UK Government advised on Thursday 21st that students can start collecting their belongings now.

We want to ensure we provide a safe environment for everyone to collect their belongings. To do this, we'll be using an appointment system to control the flow of students in and out of the building. This will allow current residents, staff and yourself to self-distance effectively.

In addition to this, please follow the guidelines below:
  • Only bring 1 member of your household with you to help pack and collect your items.
  • Don’t go to your accommodation if you or your household have any symptoms.
  • Whilst on site don't visit reception, unless you have called beforehand.
  • Adhere to self-distancing guidelines at all times.
  • Follow any other Covid-19 advice issued by UK Government.
You'll be able to request an appointment from today for 1st June Onwards. Find your local accommodation teams email address to book your appointment.

It’s essential that we continue to protect all of our students as well as our staff. Please do not return to your accommodation until you have a confirmed appointment. Appointments will be limited daily to ensure everyone is able to remain safe.

You'll need to ensure you remove all items from your room and any communal areas. For any items you no longer wish to keep, please use the refuse and recycling facilities available on site.

If you have any questions in the meantime, please have a look at our FAQs below. 

FAQs

The information provided on this page and in the FAQs will be updated as and when new guidance is received from the Government.

 

I’ve moved out, what happens to my belongings?

Any belongings left in your room won’t be removed whilst you’re still in contract. But you must ensure your belongings are removed no later than your contract end date. You can start collecting your belongings from 1st June with a collection appointment.

How will Optivo ensure I am safe whilst collecting my belongings?

To ensure all students are able to collect their belongings safely, you will need to book a collection appointment with your local accommodation team via email. Appointmnts will be available for 1st June onwards. Appointments will be restricted to small numbers each day to ensure you have the time and space to collect your belongings safely. 

Those collecting belongings will only be permitted 1 additional person to enter the building with them. Social distancing guidelines will need to be adhered to at all times.

Please do not make your way to your accommodation without first having an appointment as this may compromise the safety of yourself, other residents and staff.

Please note: You'll only be collect your belongings with an appointment.

How can I collect my belongings?

You can collect your belongings yourself or arrange for them to be collected on your behalf.

In either case, if you’ve already left your accommodation and need to return, you will need to arrange a collection appointment with your local accommodation team. To book a collection appointment you'll need to email your local accommodation team. Click here to find your local teams email address. Appointments will be available for 1st June onwards.

Please note: You'll only be collect your belongings with an appointment.

What do I do if I can’t come back to my accommodation and don’t have anyone to help me?

Dependent on your requirements, we’ve listed some companies that may be able to help you pack, remove and store your belongings. However, you are free to use any company you wish.

LoveSpace
Student Storage Box
Seven Seas Worldwide

We’ll be unable to pack your belongings for you.

To give us permission to allow someone to access your room and pack your belongings for you, you’ll need to fill out an authority form. Please download, sign and return to your local accommodation team via email. You'll also still need to book a collection appointment.

You can make an appointment for the 1st June onwards. 

Please note: You'll only be collect your belongings with an appointment.

Someone / a company is collecting my belongings on my behalf, what do I need to do?

If you’re unable to collect your belongings yourself and need someone or a company to collect them on your behalf, you’ll need to fill out an authority form. This gives us permission to grant access to your room and allows your belongings to be packed on your behalf. Please download, sign and return to your local accommodation team via email. You'll also still need to book a collection appointment.

You can make an appointment for the 1st June onwards. 

Please note: You'll only be collect your belongings with an appointment.

What happens if my items are damaged whilst they are being collected by my appointed person?

To cover any damage to your belongings during this unprecedented time, your Endsleigh insurance policy provided by Optivo Students has been extended to cover you in a number of scenarios. If you have any questions about this, please visit the Endsleigh FAQs.

Optivo will not be held responsible for any missing or damaged items.

How many people can help me pack my belongings?

You can bring one additional person to help pack your belongings. Under current Government guidelines, this person will need to be from the same household where you are residing.

How long will the collection appointment last?

You’ll be assigned a four-hour window to collect your belongings from your accommodation.

Will Optivo be providing packing materials?

No, there’ll be no supplies on site for you to use. You'll need to bring any packing materials you need with you.

Where can I leave my rubbish and items I don’t want?

You’ll need to remove all items from your room and any communal areas. For any items you no longer wish to keep, you’ll need to use the refuse and recycling facilities available on site.

What happens if I don’t collect my items by the end of my contract?

If your belongings remain uncollected by your contract end date, we will issue a 14 day Tort notice. We’ll make reasonable attempts to get in touch with you during this time. After the 14th day, we may dispose of your belongings.

Can I return to my accommodation and stay overnight?

If you are still in contract, you will be allowed to stay until your contract ends. You’ll need to remove your belongings before your contract end date.

So we can ensure your safety while you’re in your accommodation, you’ll need to let us know how long you intend to stay for when you make your collection appointment.

Can I visit reception if I need anything?

To adhere to social distancing guidelines, you shouldn’t visit reception unless you have called first. If you need to visit reception, and the team have allowed you to do so, please follow social distancing guidelines at all times. 

How do I book a collection appointment?

To book a collection appointment you'll need to email your local accommodation team. Click here to find your local teams email address. Appointments will be available for 1st June onwards.

To adhere to social distancing guidelines and to look after yourself, residents still in their accommodation and staff, we may not be able offer you an appointment on your preferred day and time. It's advisable you have an alternative day and time in mind in the event this happens.

Please note: You'll only be collect your belongings with an appointment.